What is it
A Bug/Request tracking application, for tracking development bugs and feature requests, as well as support tickets. Codepuccino® Tracker is a second generation product, from an existing experimental application named REX. It is a complete rewrite, using Struts and OJB, and supports many new features including:

Main Features

• custom workflow
• custom request state
• duplicate tracking
• workflow based on ticket types
• state-triggered workflow
• state-triggered messages
• file upload / download
• multi user assignment of one ticket
• assignment by group
• notes hiding based on user rights
• notes adding on close for knowledge base
• etc